Refund policy

Return & Refund Policy

Thank you for shopping with LACELACE.

We want you to feel confident in your purchase. If you are not fully satisfied, we’re here to help.

📦 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

  • Proof of purchase (order number or receipt) is required

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Used personal care or beauty devices

  • Items damaged due to misuse or improper handling

💳 Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days (depending on your payment provider)

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

❗ Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will:

  • Offer a replacement, or

  • Provide a full refund (including shipping if applicable)

📍 Return Address

Please contact us before returning any item.
Return instructions and address will be provided after approval.

⏱ Late or Missing Refunds

If you haven’t received your refund:

  • First check your bank or payment provider

  • Then contact your payment provider (processing times may vary)

  • If you still need help, contact us directly

📞 Contact Us

Email: lacelaceretail@gmail.com
Phone / WhatsApp: +82 10-3153-4503

We typically respond within 24 hours.