Shipping policy

Shipping Policy

Thank you for shopping with LACELACE.

We are committed to delivering your order safely and efficiently.

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

🌍 Shipping Time

Estimated delivery times vary depending on your location:

  • South Korea: 2–5 business days

  • International: 7–14 business days (Some items are faster)

Please note that delivery times may vary due to customs, carrier delays, or peak seasons.

🚚 Shipping Fees

Shipping costs are calculated at checkout based on your location.

🌐 International Shipping & Customs

For international orders:

  • Customs duties, taxes, or import fees may apply depending on your country

  • These charges are the responsibility of the customer

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Please allow 1–3 days for tracking information to update.

❗ Delays

While we do our best to deliver on time, delays may occur due to:

  • Customs processing

  • Shipping carrier issues

  • High order volumes

We appreciate your understanding.

📦 Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📞 Contact Us

If you have any questions about your order, please contact us:

Email: lacelaceretail@gmail.com
Phone / WhatsApp: +82 10-3153-4503

We typically respond within 24 hours.